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Sarita Frances
Ozzie The Shihtzu Pom Pratola
Geoff Arial
Kori Go-tier
COVID-19: Additional measures we are taking
Dear Clients,
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-432-7297. A team member will bring your pet inside and we will give you a call to go over the history. The exam will take place in our hospital and our Doctor will communicate the results of the examination via telephone.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations and some routine visits. All other services will be scheduled for a later time. For availability, please give us a call.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 6:00 pm.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit card payments over the phone are available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Mill Creek Animal Hospital
