We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


Found a Lost/Stray Pet?

The weather is gorgeous, the sun is shining, flowers are blooming. You’re out for an afternoon stroll when you come across a dog or cat, and their owners are nowhere to be found. What do you do? Does this animal have an owner and he/she is just lost? Or is he/she a stray?

What do I do if I’ve found a lost/stray animal/pet?
There are different steps to take, depending on if you’ve found a dog or a cat. If you find a stray dog, there are few steps you can take to help return the animal to the owners:

  • Contact 311 for assistance from Animal Care & Control to pick up dogs. Make sure to proceed with caution when finding a stray animal, as the behaviour is unknown. If possible, licensed dogs will be taken home; otherwise, the animal is admitted to the Animal Care & Control centre. If the pet is wearing a license tag, you may be able to contact the owner yourself. You can call 311 for assistance.
  • Transport the animal to the Animal Care & Control Centre. The city will search for the owner.
  • If the animal appears to be injured, please take the animal to the emergency clinic Guardian Veterinary Centre at 5620 – 99 Street. Animal Care & Control will pick it up the next day. Proceed with caution though, as injured animals can be painful and can be prone to biting as their way of saying “Ouch! That hurts!”

If you find a stray cat, there are few steps you can take to help return the animal to the owners:

  • Transport stray cats to the Animal Care & Control Centre, as ACCC does not pick up stray cats due to there being such a higher volume of calls for cats vs. dogs. It is also possible that the cat you think is a stray is someone’s pet just roaming the neighbourhood without a collar/tags. Which is something that many cats tend to do.
  • Please note that Guardian will not be able to accept found stray animals due to limited capacity.
  • If the cat appears to be injured, call your local veterinary clinic and see if they will accept the injured animal.

It is important to be aware that there are laws in the city of Edmonton that state it is illegal to keep an animal you find. However, if you would like to adopt the stray animal, be sure to ask the City for special consideration. If the owner does not claim the animal and it’s adaptable, you may be able to adopt it from the Edmonton Humane Society.

Animal Care & Control
13550 – 163 Street
Edmonton, Alberta

Telephone: In Edmonton: 311
Outside Edmonton: 780-442-5311
Email: 311@edmonton.ca

Monday to Friday: 8:30am-6pm
Saturday: 9:30am-5pm
Sunday: 11am-5pm (closed on holidays)

Written by: Brittany Waselenchuk, RAHT

Animal Care & Control Centre

Our experience has always been positive from the first interaction with the Tech at the front desk to seeing Dr.…

Sarita Frances

I have been bringing Ozzie here since he was 12 weeks old and I would never go anywhere else.…

Ozzie The Shihtzu Pom Pratola

The staff at Mill Creek Animal Hospital are the most warm, caring and compationate bunch of people you want to…

Geoff Arial

I've been very happy with the care my cat has received here. The vets are attentive and caring..I've never had…

Amy Kirkham

I have 3 cats and bringing them here has always resulted in a positive expensive. Every veterinarian that I've seen…

Kori Go-tier


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-432-7297. A team member will bring your pet inside and we will give you a call to go over the history. The exam will take place in our hospital and our Doctor will communicate the results of the examination via telephone.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations and some routine visits. All other services will be scheduled for a later time. For availability, please give us a call.

3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 6:00 pm.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit card payments over the phone are available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Creek Animal Hospital