We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

780.432.7297

Parasite Prevention

While keeping our clients and teams protected

The arrival of warmer weather means the arrival of ticks, fleas and/or heartworm. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Although our community is faced with an unprecedented situation, our team at Mill Creek Animal Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet.

We are offering a new Parasite Prevention Plan for Pets – a plan designed to provide your pet with parasite prevention while practicing physical distancing during these challenging times.

Check out which of these three options is best for you and your pet. If you are unsure, call or email us and we can discuss which solution is best.

Option 1: Prevention Medication Pick Up

When to pick this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital in the last 12 months.

  1. Call or email us to provide updates or changes to your pet’s health.
  2. Place order for medication.
  3. Pick up medication from the hospital. Instructions will be provided on how you can administer the medication.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 2: Prevention Medication with a Telemedicine Check-Up

When to pick this option: “My pet is generally healthy, but I have a few concerns.”

This option is best for: Clients whose pet would benefit from a virtual check-up with a veterinarian, or if your pet has not been to our hospital in over 12 months.

  1. Click on the Online Consultation button on our website. Follow the steps to create an account or to log in
  2. Book a consultation via phone or video
  3. The veterinarian will connect with you to discuss your pet’s health. You will receive a prescription for seasonal medication to be picked up at the hospital. The doctor will also discuss any additional recommendations related to your pet’s health (including a contactless visit if necessary).
  4. Pick up medication for your pet. Instructions will be provided on how you can administer the medication.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us so we can bring the medication to you.

Option 3: Prevention Medication with Contactless Hospital Visit

When to pick this option: “My pet has health challenges.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Call or email us to discuss your pet’s health and to book an appointment.
  2. When you arrive, remain in your vehicle and call us. We will provide directions on a contactless method to transfer your pet to us for their visit. Only your pet enters the hospital while you remain in your vehicle.
  3. The veterinarian will connect with you via phone or video during or post-exam. The doctor will discuss any additional testing that is recommended based on diagnosis.
  4. One of our staff members will bring the seasonal prevention medication (and any other medication) to you outside the hospital along with your pet.
  5. We will discuss treatment and take payment over the phone (or bring the credit and debit card machine to you, where applicable).

For your parasite prevention inquiries, please send us an email at info@millcreekvet.com, or call us at 780.432.7297Due to higher than normal call volume, we may not be able to answer the phone right away. Please leave us a message or send us an email and we will get back to you as soon as possible.

Our regular methods may have changed, but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, please check our Facebook page.

Sincerely,
Your dedicated team at Mill Creek Animal Hospital
Our experience has always been positive from the first interaction with the Tech at the front desk to seeing Dr.…

Sarita Frances

I have been bringing Ozzie here since he was 12 weeks old and I would never go anywhere else.…

Ozzie The Shihtzu Pom Pratola

The staff at Mill Creek Animal Hospital are the most warm, caring and compationate bunch of people you want to…

Geoff Arial

Dr. Burant and the team are amazing! We’ve been bringing our dogs to Mill Creek for years and the service is…

Kristin Cooper

I have 3 cats and bringing them here has always resulted in a positive expensive. Every veterinarian that I've seen…

Kori Go-tier

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Last updated: May 25, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

- Monday to Friday: 9:00 am - 6:00 pm
- Saturday & Sunday: CLOSED

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Mill Creek Animal Hospital