We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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Microchipping a Dog

Pet identification is the number one way to increase the likelihood of your pet returning to you if they ever go on a self-proclaimed field trip. If your pet has tags with a phone number, someone can call you to let you know they have been found. Unfortunately, tags can fall off and phone numbers can fade, so having a microchip as a backup is very important. A microchip is a small grain of rice size chip that goes under the skin and has a number unique to your pet. The microchip is registered to you with your contact information so that your furry adventurer can be returned to you.

Why is it important to ensure my dog is microchipped?

Microchipping is a great way to identify your dog. Dogs sometimes escape the yard or slip out of their leashes and collars, and tattoos can fade over time, but a microchip is always there. They have helped a lot of pets find their way back to their owners.

How does a microchip work and is it safe?

A microchip is implanted under the skin, usually between the shoulder blades. Every veterinary clinic and shelter has a microchip scanner and whenever a pet is found, they will scan it for the microchip. If the pet has a microchip, a number will come up that is registered specifically to you and your pet. The clinic or shelter will then call the microchip company and see who the pet is registered to (If the number is not in the clinic system already) and then call the owners to come to pick up their pet!

How much does it cost to microchip a dog?

Please call us to discuss the cost of the microchip.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-432-7297. A team member will bring your pet inside and we will give you a call to go over the history. The exam will take place in our hospital and our Doctor will communicate the results of the examination via telephone.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations and some routine visits. All other services will be scheduled for a later time. For availability, please give us a call.

3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 6:00 pm.

4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit card payments over the phone are available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Mill Creek Animal Hospital